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How We Handle Your Privacy at kelinci 99

When you open an account with us, your personal information stays secure from the moment you deposit via DANA, OVO, GoPay or QRIS through to your withdrawal verification.

Account security from day oneClear data handling across all payment railsDirect contact for access requests
kelinci 99 How We Handle Your Privacy at kelinci 99
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account dashboard and select Help. Our team responds within two minutes during lobby hours, seven days a week. Ask about your data, withdrawal holds, or account settings.

Email for Data Requests

Write to [email protected] with your account email and request type—access, correction, or deletion. We reply within five business days with your full data file or updated records.

Account Settings Menu

Head to Settings > Privacy > Data Access on desktop or mobile to download your account history, payment records, and game logs instantly. Available 24/7 once you're logged in.

DATA & SECURITY

How We Keep Your Information Safe

Encryption at Every Step

All data sent to kelinci 99 travels through 256-bit SSL encryption, the same standard banks use.

Withdrawal Verification

When you request a payout, we verify your identity by matching your registered phone number and address against your payment…

Cookie and Tracking Policy

We use session cookies to keep you logged in and performance cookies to track page load times.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-prevention partners where local law permits.

Account Access Rights

You can request a full copy of your personal data at any time through Settings > Privacy > Data Access…

Data Correction and Deletion

Update your name, email or phone directly in Settings > Account Details.

Privacy and Data Access Questions

Your account data remains in our system for seven years to comply with local gaming laws and fraud prevention. We stop using it for marketing or game recommendations after 30 days. You can request earlier deletion, though deposits and withdrawal history must stay for regulatory purposes where local law permits.

Yes. Log in and go to Settings > Privacy > Data Access to download all your transaction records, including deposit dates, amounts and payment method used. Your file includes the last four digits of your payment account and processing times.

Instant downloads through your account settings come through immediately. Email requests to [email protected] take up to five business days. We'll send your data as a plain text file with your personal info, game history and all transaction records.

Only your assigned support agent and our fraud-prevention system see your full verification details. Payment processors (DANA, OVO, GoPay, QRIS operators) see only what's needed to process your withdrawal. We never share verification data with marketing partners or third-party advertisers.

We log your device type, browser and login location to spot unauthorized access attempts and prevent account takeover. If we detect unusual login activity—a new device from a different country, for example—we'll send you an alert and hold withdrawals until you verify it's you.

Yes. Disable cookies in your browser settings; session cookies will be removed and you'll need to log in each time you visit. Performance cookies that measure page speed are non-invasive and can't be disabled without breaking the lobby, but we do not use behavioural tracking outside kelinci 99.

We notify all affected account holders within 24 hours of discovering a breach, with details on what was accessed and steps to secure your account. We also report the breach to local regulators where local law permits. Check your registered email and phone immediately if you receive a breach notice.