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Legal clarity for your kelinci 99 account

We keep your account secure, your deposits and withdrawals transparent, and your personal data protected.

Account ownership & withdrawal rightsData protection and privacyPayment security and verification
kelinci 99 Legal clarity for your kelinci 99 account
REACH US ANYTIME

How to contact us about legal matters

Team online

Live chat support

Open your account and tap the chat icon in the lobby footer. Our team responds to legal and account queries during operating hours, with escalation paths for urgent matters.

Email support

Send detailed account or privacy requests to our support address. Include your account ID and the specific issue; we aim to respond within 48 hours.

Account settings

Update your personal details, manage communication preferences and view your data within the account dashboard. Changes take effect immediately for future transactions.

HOW WE PROTECT YOU

Data, security and your account control

Personal data handling

We collect only the information needed to verify your account, process deposits and withdrawals via DANA, OVO, GoPay and QRIS…

Account verification

When you open an account or request a withdrawal, we verify your identity to prevent fraud.

Withdrawal security

Payouts are processed back to the original payment source. We verify every withdrawal request before it reaches DANA, OVO, GoPay…

Cookie and tracking consent

We use cookies to remember your login, track performance of the live tables and slot rooms, and detect suspicious activity.

Data retention

Account records, transaction logs and support conversations are kept for the duration of your account plus any period required by…

Your account rights

You can access your data, correct errors, export your transaction history and request account closure at any time.

Frequently asked questions about legal and account matters

Your account balance is withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Your account data is archived according to local law; you can request a copy before closure. Reopening is possible but treated as a new account application.

Yes. Log into your account and navigate to Account Settings, then History or Data Export. You can view deposits, withdrawals, game rounds and support interactions. We also provide full data exports upon written request to support.

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels. Your funds are held by the payment provider until they reach our settlement account, then credited to your lobby wallet instantly or within minutes.

Contact our support team with your transaction ID and the reason. We investigate within 48 hours. If the issue involves your payment provider (DANA, OVO, GoPay or QRIS), we coordinate with them to resolve the dispute.

Yes. All account activity — whether you're in Jakarta playing on your phone or on desktop — uses the same encrypted login and wallet. We monitor for unusual access and alert you of suspicious activity.

Your data is stored in secure servers, encrypted at rest. Only kelinci 99 staff who handle account verification, withdrawals and support can access it under confidentiality agreements. We do not sell your data to third parties.

Open Account Settings and edit your email, phone number or linked payment method. Changes take effect immediately. For changes to your name or identity, contact support with documentation; these may require account reverification.